David Downard in New Orleans for Mountain Range Restaurants

I have the opportunity to attend a restaurant conference in New Orleans The conference is a roundtable format to exchange ideas and practices and only restaurants currently in growth have been asked to attend so that it is a very positive event.I am sure that it will be extremely useful to explore fresh ideas from the States, to tap into techniques to improve our customer service and offering and to meet new contacts for possible partnership, investment or future purchase.

Friday, 20 November 2009

Hospitality not service

Tuesday Morning

Service can be learnt as it is an agreed series of events.
Hospitality can't be learnt. It is in us all but needs to be brought out by creating the right culture and environment within the business.
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